Online Shop Operations

You can depend on SHARIS to care for the day-to-day running of your online sales channel.

We take over the running of your shop operations and accompany your customers from their first purchase to their next as satisfied, returning customers.

• Implementation of complex orders from multi-layered catalogues and configurators or from leasing, rental, subscription, or service contracts
• Customer support over the phone and by email in 5 EU languages
• Authentification of address details to avoid incorrect orders
• International payment possibilities with various currencies
• Payment risk management (interception of fraud or incorrect orders, handling of foreign credit cards, payment methods, address and credit rating checks)
• Experience with country-specific VAT rates and surtax
• Order management of intangible products such as software, document downloads, onetime or recurring services and standing orders.
• Connecting international logistic partners through standard interfaces (multi-site storage, order picking and packaging, dispatching, package tracking etc.)
• Useful extensions such as checking availability online, management of minimum inventory level in centrally- or multi-sited storage
• Invoicing
• Debtor management including invoicing, and supervision of advance- and outstanding payments
• Debt recovery and, if applicable, transferral of funds
• Returns and credit management
• Observance of the Sarbanes-Oxley Act regulations, preparation of SOX-reports and data protection reports