Business Processes Design

SHARIS has in-depth expertise in E-Commerce management consultancy and online/offline customer service in general.

Since 1997 the SHARIS teams have been developing and implementing E-Business processes for international and medium-sized companies.

Above all SHARIS has unique expertise and experience in business reengineering and project management around internet-wide online sales channels for your business’s clients (B2B).

The outcome for you:
A successful and functional internal - or external - E-Business unit which is coherent, custom-built and at the same time smoothly connected to your company. The after-sales process is leaner and more effective. The cost of each customer order is considerably lower than ever before.

SHARIS structures the complexity of your project and assumes responsibility for its smooth running based on the following procedures:

• Specification of your requirements using concrete key data
• Analysis of existing customer oriented processes (sales, after-sales support, logistics, back office)
• Embedding online commerce within your existing sales strategy
• Provides a benchmark with other EU companies
• Clearly structured and defined process chains
• Merging of existing and new processes
• Defining and planning the interfaces between sales, sourcing, and logistics
• Integrating your existing sales team
• Analysis and consideration of local taxes and regulatory aspects for companies trading and selling internationally
• Consideration of the legal frameworks, liability claims, and data protection in EU and non-EU countries
• Preparation of ISO-, TÜV-, and other certifications for online businesses
• Fine-tuning of online marketing approaches with a focus on returning customers and your brand’s reputation