Glossary

For SHARIS, accurate availability reports are an important element of running an online shop which customers use to gauge the dependability and reliability of your shop. After all, one of the surest ways of maintaining trusting and happy shop customers is through responsible trading.

The Business Logic platform is the core of all SHARIS's problem solving. It facilitates a wide-ranging control and execution of individual business processes within the larger E-Commerce sphere, such as product, catalogue, and order management; traffic and turnover reporting, logistic process regulation, payment handling, billing, order status tracking, through to comprehensive customer support. Due to the flexible and adaptable infrastructure, our clients can be assured their eChannel is prepared for any future developments in the field of e-Commerce. That is what we call, long-term Technology.

Outsourcing all business processes to a third party reduces resource expenditure while at the same time increasing performance quality. BPO ranges from the infrastructure-domain of the customer, through to software applications and business procedures, which consist of various business processes. SHARIS assumes complete responsibility for the construction of an online commerce channel including its interaction with existing processes in the client's company. For instance, SHARIS is an outsourcing partner for the entire E-Business sector at Deutsche Telekom AG as well as T-Systems.
This takes place on the basis of intelligent E-Business: all our operations are put into effect based on a detailed coordination with the client. Thereby, our competitive advantage lies in our competence in Business Process Design. After a careful analysis of the customer's current business procedures, SHARIS optimizes existing processes and creates new processes according to our customer's requirements. For all solutions and business procedures, SHARIS takes on the entire conceptual and functional operation of your online shop.

A standard online shop is easy to set up, but does it meet all your requirements? How well does it fit into your existing business processes? How and where are the channels linked together? What data is shared and where? How do they work together? These are the decisive questions which must be asked and intelligently answered. The success of your online commerce channel depends on the answers to these questions and the custom-built design of your business processes.

A structured consultancy, which keeps a close eye on all shop-related aspects, legal requirements as well as typical procedural weakness of online trading, is the prerequisite of any successful online shop. SHARIS has a great deal of expertise in the field of management consultancy for e-Commerce, while our core competency lies in Business Process Design. Since 1997 SHARIS has been developing custom-built business models and processes for international and medium-sized companies. Above all, SHARIS has profound knowledge and experience in business reengineering and project management.

SHARIS knows that credit checking is an important part of risk management. As an e-Commerce specialist, SHARIS recognizes typical procedural weaknesses and designs business processes to minimize risks as early as possible.

We make sure that our clients achieve their goals of having a better functioning company with satisfied customers that come back time and again. At SHARIS customer satisfaction does not simply mean satisfying our direct clients, but also the customers of our clients.

The process workflow of a web shop project must be compatible with data protection. Data protection reports must be created and the processes must be continually altered in accordance with national and international regulations. SHARIS can be relied upon to ensure that the design of your processes and your Online Shop Operations meet all relevant data protection laws.

E-Business describes all forms of electronic transactions. It takes on the form of a complex network of closely integrated, web-based processes. The continuity and reliability of these interlocking transaction processes as well as efficient electronic support are crucial for the successful mapping of a custom-built E-Business solution. SHARIS conceives, optimizes and manages these processes. To us Intelligent E-Business means the combination of Business Process Design, Online Shop Operations and long-term Technology.

E-Commerce means the trade of products and services through electronic channels such as the internet. However, many E-Commerce projects fail because their complexity is underestimated: the interdependence of the different processes is not anticipated, interfaces are not clearly defined, and risk management is too narrow-sighted and short-term. Every structural and procedural change has effects on the entire company in terms of profit loss or gain. The cooperation of staff members is also a central requirement for the success of an E-Business project.
SHARIS specializes in designing intelligent and structurally complete E-Business projects keeping all of these aspects in mind. SHARIS realizes E-Commerce solutions through Intelligent E-Business: the integration of Business Process Design, Online Shop Operations and sustainable Technology.

Evaluation forums give customers the opportunity to rate online products or services. For many customers, who buy online, evaluation forums are an important source of information. Thus, responsible and transparent management becomes especially important, as does constructive fault management. SHARIS already defines the handling of evaluation forums in its Process Design, and sets out criteria for suitable and unsuitable uses of the forum to combat misuse.

Fulfillment includes all services that are required for the implementation and handling of E-Business solutions, such as Online Shop Operations. SHARIS ensures our client's complete fulfillment in Internet trading. This includes the programming, designing and implementation of custom-tailored business models and processes, as well as our service package, which cares for your ongoing technical and commercial needs. Moreover, complete fulfillment includes the thorough processing of electronic orders from the initial Internet order through to payment, and from the management of orders through to delivery and aftersales service.

Electronic trading has long been a standard distribution channel. Consumers and suppliers come together over the Internet; contract formation, payment transactions, delivery and customer service all take place within this medium. The complexity of Internet commerce demands clear and wellstructured solutions. The requirements of shop-related aspects and their embedment within existing business processes are challenges that cannot simply be met by one single shop solution. In order to face the challenges of electronic commerce holistically, SHARIS developed the concept of Intelligent E-Business, which it has successfully implemented for over 10 years.

More and more aspects of our lives are taking place online. The Internet has already become the main medium for people to meet each other, gather information and make purchasing decisions. Consequently, future-oriented companies invest in their own online sales channel. It is also possible to efficiently maintain customer relations with transparency online. SHARIS specializes in the planning and construction of complex e- Commerce projects.

Our corporate identity is founded on open dialogue, integrated thinking, and the continual exchange of ideas. Our Operation Method is therefore strictly customer and project oriented. We foster a transparent, holistic approach to our projects. Clients and employees are always kept up-to-date on the progress and the current situation of their projects. It is important for us to be available for our clients and partners.

E-Commerce technology does not replace project management. Especially during the construction of an online sales channel, the responsible supervision of the entire project becomes essential. Project managers offer 'one face to the customer', which means they are internally connected to our customers and work together with the directing managers, controls and the marketing agency. The project manager is the contact person for you as a customer, and coordinates quality assurance representatives, data protection officers, as well as IT experts in the background. SHARIS has been using this Operation Method since 1997 to great success.

Risk management is a central factor for every e-Commerce project. Process flaws can cause revenue loss and a higher susceptibility to fraud. SHARIS knows the typical weak spots in the e-Commerce process chains and how to avoid them when dealing with foreign credit cards, for example. For this reason, all SHARIS processes run cleanly from day one.

An online sales channel is an integral component of many companies. In recent years the Internet has become the most important sales channel for products of all kinds worldwide. If meaningfully embedded within a larger sales strategy, electronic trade increases revenue and reduces costs. Successful online trading is substantially based on the intelligent management of underlying electronic business processes, namely Intelligent E-Business.

The shopping basket function is an element of online shops and part of the ordering process. After selection, the customer places the products into a virtual shopping basket. The shopping basket function must be properly connected with pre - and after processes.

The Sarbanes-Oxley Act of 2002 applies to American companies and to any company whose securities are traded in the U.S. stock market. For companies affected by the legislation, SOX reports guarantee reliability in financial reporting and are part of any well-executed project. Naturally, SOX reports are part of our Online Shop Operations.

Transactional and information processes are intelligently managed and organized through our modular business platform, Business Logic. The fundamental advantage to this platform over other customary platforms lies in its centralized organizational structure: the handling of processes within the entire supply chain is operated radially, not linearly. Every individual sub-process and any information relevant to order processing is centrally managed and coordinated through the Business Logic platform. This operation method allows for highly flexible order processing and fast reaction times due to the intelligent arrangement of information.

Trusted Shops is a seal of approval, which guarantees that a company meets the requirements of integrity, data privacy, and delivery dependability. As an e11 Commerce specialist, SHARIS adjusts all processes to fit the criteria for ISOcertification, quality management, TÜV and Trusted Shop.