Glossary

For SHARIS, accurate availability reports are an important element of running an online shop which customers use to gauge the dependability and reliability of your shop. After all, one of the surest ways of maintaining trusting and happy shop customers is through responsible trading.

The Business Logic platform is the core of all SHARIS's problem solving. It facilitates wide-ranging control and the execution of individual business processes within the larger eCommerce sphere. Processes such as product, catalogue, and order management; traffic and turnover reporting, logistic process regulation, payment handling, billing, order progress overviews, and customer support. Using this flexible and customisable infrastructure our clients can be assured their eChannel is prepared for any future developments in the field of eCommerce. That is what we call, long-term Technology.

Outsourcing all business processes to a third party reduces resource expenditure while at the same time increasing performance quality. BPO ranges from the infrastructure of the customer, through to software applications and business procedures which consist of various business processes. SHARIS assumes complete responsibility for the construction of an online commerce channel including its interaction with existing processes in the clients company. SHARIS is an outsourcing partner for the entire eBusiness sectors at Deutsche Telekom AG as well as T-Systems.
Intelligent eBusiness is at the heart of all our operations and is achievable only through detailed coordination with clients and our competitive advantage is our competence in Business Process Design. After careful analysis of our clients current workflow and requirements SHARIS optimises existing processes and creates new processes according to our customers requirements. SHARIS's conceptual but functional Online Shop Operations are the solution to your businesss operations.

A standard online shop is easy to set up but does it meet all your requirements? How well does it fit into your existing business processes? How and where are the channels linked together? What data is shared and where? How do they work together? These are the decisive questions which must be asked and intelligently answered. The success of your online commerce channel depends on the answers to these questions and the custom-built designing of your business processes.

Structured consultancy which not only meets the legal requirements and potential procedural weakness of online trading, but also covers all shop related aspects, is the prerequisite of any successful online shop.
SHARIS has a great deal of expertise in the field of management consultancy for eCommerce and Business Process Design is at the core of our operations. Since 1997 SHARIS has been developing custom-built business models and processes for international and medium-sized companies. Above all SHARIS has expertise and experience in business reengineering and project management.

SHARIS knows that credit checking is an important part of risk management through its experience in eCommerce and recognises classic procedural weaknesses. In designing its business processes SHARIS aims to reduce risk as much as possible.

We make sure that our clients achieve their goals of having a better functioning company with satisfied customers that come back time and again. At SHARIS customer satisfaction does not simply mean satisfying our direct clients, but also the customers of our clients.

The process workflow of a web shop project must be compatible with data protection. Data protection reports must be created and the processes must be continually altered in accordance with national and international regulations. SHARIS can be relied upon to ensure that the design of your processes and your Online Shop Operations meet all relevant data protection laws.

E-Business describes all forms of electronic transaction processing which is organised in the form of a complex network of closely integrated, web based processes. The continuity and reliability of these interlocking handling processes and efficient electronic support are crucial for the successful mapping of a custom-built eBusiness solution. SHARIS conceives, optimises and manages these processes. To us Intelligent eBusiness means the combination of Business Process Design, Online Shop Operations and Technology.

E-Commerce means the trade of products and services through electronic channels such as the internet. However, many eCommerce projects fail because their complexity is underestimated; the interdependence of the different processes is not anticipated, interfaces are not sufficiently clearly defined, and risk management is too narrow-sighted and short-term. Every structural and procedural change has effects on the entire company in terms of profit loss or gain. The cooperation of members of staff is also a central requirement for the success of an eBusiness project.
SHARIS specialises in designing intelligent and structurally complete eBusiness projects which are organised with all these background aspects in mind. SHARIS realises eCommerce solutions with Intelligent eBusiness and integrated Business Process Design, Online Shop Operations and Technology.

Evaluation forums give customers the opportunity to rate online products or services which then form an important first point of call for online consumers. With this in mind, responsible and transparent forum management is especially important, as well as fault management. SHARIS defines the handling of evaluation forums in Process Design alongside setting out criteria for suitable and unsuitable uses of the forum and courses of action to combat misuse.

Fulfilment includes all provisions of service which are required for the implementation and handling of eBusiness solutions such as Online Shop Operations. SHARIS guarantees complete fulfilment of clients internet trading requirements including the programming, designing and implementation of bespoke business models and processes, as well as our service package which cares for your ongoing technical and commercial needs. Moreover, complete fulfilment includes the complete electronic processing of orders from the initial internet order through to payment, and from the management of orders through to delivery and after-sales service.

Electronic trading has long been a standard commerce channel through which consumers and suppliers can come together. Contract signing, payment transactions, delivery, and customer service, for example, are all found within this medium. In light of the complexity of internet commerce, clear and well-structured solutions are essential. The requirements of shop-related aspects and their embedding in existing business processes are challenges that cannot simply be met by shopping solutions. In order to face the challenges of electronic commerce SHARIS approaches problems as a whole and has developed the concept of Intelligent eBusiness which has been successfully implemented for over 10 years.

More and more aspects of our lives are taking place online and the internet has already become the main way that people meet each other, learn, and make purchasing decisions. It's no wonder that companies oriented towards future sustainability are making their presence known on the internet with their own online sales channels. Even caring for customer relations online is possible. SHARIS specialises in the planning and construction of complex eCommerce projects.

Our corporate identity is founded on open dialogue, blue sky thinking, and the continual exchange of ideas. Our Operation Method is therefore strictly customer and project oriented, and our approach to projects is based on transparency and thinking outside the box. Clients and employees are always kept up-to-date on the progress and current situations of their projects and we believe that direct communication with our clients and partners is essential.

E-Commerce technology does not replace project management, even during the design and construction of an online sales channel it is essential that there is responsible supervision of the entire project. Furthermore, project managers offer 'one face to the customer' in that you as a customer have a consistent in-house contact person who runs and controls and project together with the marketing agency, and coordinates in the background with experts in quality management, data privacy, and IT. SHARIS has been using this Operation Method since 1997 to great success.

Risk management is a central factor for every eCommerce project since process flaws can cause revenue loss and a higher susceptibility to fraud. SHARIS knows where the classic weak points in eCommerce process chains are and how these can be avoided when dealing with foreign credit cards, for example. For this reason all SHARIS processes run cleanly from day one.

An online sales channel is an integral component of many companies and in recent years the internet has developed to become the most important sales channel for products of all descriptions. If meaningfully embedded into a larger sales strategy, electronic trade revenue is increased and overheads are reduced. Successful online trading is based significantly upon intelligently managing the underlying electronic business processes, Intelligent eBusiness.

The shopping basket function is an element of online shops and of the ordering process. Your customers choices are placed into a virtual shopping basket which must be cleanly connected with the preceding and following processes.

The Sarbanes-Oxley Act of 2002 applies not only to American companies but also to any company whose securities are handled on the US stock market. SOX reports guarantee the reliability of financial reporting and are part of a clean-running project for companies affected by the legislation. At SHARIS, SOX reports are taken as part and parcel of successful Online Shop Operations.

Transactional and information processes are intelligently managed and organised through our business platform, Business Logic. The fundamental advantage to this platform over others lies in its centralised organisational structure.
Process handling within the supply chain is operated radially not linearly since every individual sub-process and all order processing information is centrally managed and organised through the Business Logic platform. This operation method allows a highly flexible order processing system and fast reaction times thanks to intelligent arrangement of information.

Trusted Shops is a seal of approval which guarantees that a company meets the requirements of general reliability, data privacy, and delivery dependability. As an eCommerce specialist SHARIS adapts all processes in alignment with quality management and online shop seals of approval such as the ISO-certification for example.