Online Shop Operations

You can depend on SHARIS to care for the day-to-day running of your online sales channel.

We take over the running of your shop operations and accompany your customers from their first purchase through to their next visit as a happy, returning customer.

• Implementation of complex orders from complex catalogues, configurators; or contracts (leasing, rental, subscription, or service contracts)
• Customer support over the phone and by email in 5 EU languages
• Authentification of address details to avoid incorrect orders
• International payment possibilities with various currencies
• Payment risk management (interception of fraud or incorrect orders, handling of foreign credit cards, payment methods, address and credit rating checks)
• Experience with country-specific VAT rates and surtax
• Order management for intangible products such as software, document downloads, one-off or recurring service provisions and standing orders.
• Connecting international logistic partners through standard interfaces (multi-site storage, order picking and packaging, dispatching, package tracking etc.)
• Useful extensions such as checking availability online, management of minimum inventory level in centrally- or multi-sited storage
• Invoicing
• Debtor management including invoicing, and supervision of advance- and outstanding payments
• Debt recovery and, if applicable, transferral of funds
• Returns and credit management
• Observance of the Sarbanes-Oxley Act regulations, preparation of SOX-reports and data protection reports